TalkChief Platform
TalkChief Platform is the first view you see when you access your account, the menu will appear to the left side as shown below:
Every morning, your routine may start with preparing a cup of coffee, followed by checking your emails, calendar, and the TalkChief Dashboard. This section provides a high-level overview of your account, displaying your current balance, active numbers, and the option to download Softphone Apps. For further details, please refer to the Dashboard wiki page.
You have full control over managing all numbers assigned to your account, including the option to purchase additional numbers. For more detailed information, please visit the Numbers wiki page.
At TalkChief, we prioritize applying sales and customer experience best practices. This underscores the importance of effectively building your teams and assigning members.
In this section, you'll find comprehensive details regarding your teams and members. Here, you can view each team, its members, basic information, assigned numbers, and perform various actions related to managing your members. For further information, please visit the Teams & Members wiki page.
To assist you in making informed, data-driven decisions, we've meticulously curated essential metrics based on extensive research and experience.
In this section, you'll find a comprehensive array of important reports and analytics designed to empower you in making better decisions, optimizing your team, and enhancing overall efficiency. For further details, please visit the Insights wiki page.
Imagine a scenario where one of your VIP clients reaches out to our Support Line, but all agents are currently engaged in providing support. What if we could design a workflow where, if the Support queue is busy, the call automatically gets forwarded to the Level 2 queue? Alternatively, it could be forwarded directly to the mobile phone of the Head of Support.
At TalkChief, our philosophy revolves around providing you with the best tools to implement best practices in your daily operations. For further information on how to set up such call flows, please visit the Call Flow wiki.
In this section, you'll have access to view all queues and their respective settings. For additional information, please refer to the Queues wiki page.
In this section, you'll find all your incoming voicemails conveniently listed, allowing you to listen to them and take necessary actions.
This section enables you to manage your integrations and settings efficiently. For further information, please visit the Integrations wiki page.
We're always here to assist you! We invite you to explore our Wiki Page for more detailed information and guidance. If you have any questions or need further assistance, don't hesitate to reach out to us.
This section encompasses the General Settings, which include:
For more detailed information on each of these settings, please navigate to the corresponding pages within the Settings section.
Do you have any questions? Feel free to reach out to our Support Team at support@talkchief.io.
Best regards, The TalkChief Team
