6min

Live Calls

This is the dashboard where you can see all your incoming and outgoing calls in live.

Live Calls dashboard helps you analyze, track, and report on the organization's incoming/outgoing calls in real time with the help of interactive supervision tools- Spy, Whisper and Barge. This live dashboard is automatically updated and provides the admin/supervisor with instant access to critical data and insights.

Document image

The dahsboard contains the following columns: member name, call from, call to, direction, duration and Supervisor actions.

Supervisor Actions:

  • Listen: Supervisor can listen to a live call while neither agent nor the customer can know.
  • Coach: Supervisor can engage with agent only.
  • Join: Engage with both agent and customer.



Settings:

Document image
  • Auto-Answer: If enabled, any incoming call will be auto answered by next available connected agent.
  • Perform using: You can use any of the Supervisor actions using WebPhone or normal phone (Hardphone or Softphone)



Have any questions? You can always contact our Support Team at support@talkchief.io.

TalkChief Team



Updated 11 Jun 2022
Did this page help?
Yes
No