Live Calls

this is the dashboard where you can see all your incoming and outgoing calls in live live calls dashboard helps you analyze, track, and report on the organization's incoming/outgoing calls in real time with the help of interactive supervision tools spy, whisper and barge this live dashboard is automatically updated and provides the admin/supervisor with instant access to critical data and insights talkchief live dashboard the dashboard contains the following columns member name, call from, call to, direction, duration and supervisor actions supervisor actions supervisor actions listen supervisor can listen to a live call while neither agent nor the customer can know coach supervisor can engage with agent only join engage with both agent and customer settings settings auto answer if enabled, any incoming call will be auto answered by next available connected agent perform using you can use any of the supervisor actions using webphone or normal phone (hardphone or softphone) have any questions? you can always contact our support team at support\@talkchief io talkchief team