Within the Insights section of TalkChief, users can leverage powerful reporting tools categorized into two main sections: General Reports and Queues Report.
These reports are further divided into Inbound and Outbound categories, offering comprehensive insights into call statuses, team performances, and individual member contributions. Each widget within the General Reports is interactive, allowing users to filter results based on their selected criteria.
Moreover, users can access a detailed table containing call records, enabling them to listen to and download call recordings for further analysis.
Similar to General Reports, the Queues Report provides insights into call statuses and individual member performances, specifically without team categorization.
All reports come equipped with filters that empower users to refine their data analysis. These filters include date, call status, and caller information.
Filter by date: This feature provides users with the flexibility to choose a specific timeline for analyzing their calls.
For a more tailored experience, users can utilize the "More Filters" option to refine their search based on Team, Member, or recipient criteria.
Effortlessly stay updated on your insights by enabling the auto-refresh feature. Click on the three dots at the top right, select "Set auto-refresh interval," and choose the option that best suits your preferences.
Have any questions? You can always contact our Support Team at [email protected].