Insights

within the insights section of talkchief, users can leverage powerful reporting tools categorized into two main sections general reports, financial dashboards and queues report general reports general reports these reports are further divided into inbound , outbound and voicemail categories, offering comprehensive insights into call statuses, team performances, and individual member contributions each widget within the general reports is interactive, allowing users to filter results based on their selected criteria moreover, users can access a detailed table containing call records, enabling them to listen to and download call recordings for further analysis inbound report talkchief inbound calls dashboard voicemail report voicemail reports queues report queues report similar to general reports, the queues report provides insights into call statuses and individual member performances, specifically without team categorization filters filters all reports come equipped with filters that empower users to refine their data analysis these filters include date, call status, and caller information insights filters filter by date this feature provides users with the flexibility to choose a specific timeline for analyzing their calls queues report for a more tailored experience, users can utilize the "more filters" option to refine their search based on team, member, or recipient criteria setting auto refresh for your reports setting auto refresh for your reports effortlessly stay updated on your insights by enabling the auto refresh feature click on the three dots at the top right, select "set auto refresh interval," and choose the option that best suits your preferences insights updates have any questions? you can always contact our support team at support\@talkchief io talkchief team