This is the main dashboard where you can see and manage all your Queues. You have the ability to sort the queues view by service level, alphabetical, customer waiting, calls handled, and calls abandoned.
You will see a widget for each Queue , shwowing you the queue name, the SLA score, customer waiting on the queue unassigned, calls abandoned, calls handled, average handle time per call, and average waiting time for customers.
These metrics were chosen carefully considering the most important parameters that any admin will need to evaluate his team performance.
For each queue, you have three options:
On the right side, click ""Create Queue". A new popup window will open, where you need to add needed information for your new Queue.
Have any questions? You can always contact our Support Team at email@example.com.