On the left main menu , you can chose the Teams and Members section.
Teams will be viewed in boxes, each box will show the team name, manager name, number of members which you can view when you hover over it, and numbers that are assigned for each team. Each team has a different colour.
In addition, you can search for a specific team using the search bar, and add a new team.
Pressing on the three dots on the top right of the team box, will open the actions menu, you can manage your team, change team color, and delete team.
Under each team you can see the members tab, numbers, outbound and settings.
You can edit the team name pressing on the "pencil" symbol next to the team name on the top.
You can see that members are grouped to two parts, upper part as Supervisors, and lower part as normal members.
Team Level: You can either assign a number as Default, which means that all calls made by the team will go out with the default number, and any new team member assigned to this team, will use the default number for ongoing calls.
On the other hand, the other option is to assign a random number, which means that for each call made by this team, a random number will be chosen from specific pool of numbers.
Member Level: You can view the member name, Caller ID type, and Caller ID. If you chose to assign a custom number, this enables the possibility to chose the customised caller ID. Please note that you can always reset the caller ID , the default number will be assigned to all members.
You can change the color assigned to the team:
When deleting a team, you will be promped by a confirmation pop up, please note that you need to transfer the team members to a new team. You will also be asked to type the full name of the team to avoid any deletion by mistake.
Have any questions? You can always contact our Support Team at email@example.com or visit our Support Page