Queues

queues provide you with a method of routing your callers/clients to agents in your organization who can help with a particular issue or question calls are distributed one at a time to the agents in the queue based on implemented settings why do we need queues, and how are they different than ring groups? why do we need queues, and how are they different than ring groups? queues provide a welcome/greeting message music while people are waiting on hold in a queue call routing to agents handling options for queue overflow and timeout queues allows taking several calls in the same time ring groups simple group containing agents extensions, that can take only one call at a time, with no handling or routing options and welcome message under this section you will see dashboards breaks have any questions? you can always contact our support team at support\@talkchief io talkchief team