Queues provide you with a method of routing your callers/clients to agents in your organization who can help with a particular issue or question. Calls are distributed one at a time to the agents in the queue based on implemented settings.

Why do we need Queues, and how are they different than Ring Groups?

Ring groups: Simple group containing agents extensions, that can take only one call at a time, with no handling or routing options and welcome message.

Have any questions? You can always contact our 

Queues offer a structured method of directing your callers or clients to designated agents within your organization who are equipped to address specific issues or inquiries. Calls are distributed to agents in the queue based on configured settings, ensuri

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﻿Why do we need Queues, and how are they different than Ring Groups?﻿

Why do we need Queues, and how are they different than Ring Groups?