Queues provide you with a method of routing your callers/clients to agents in your organization who can help with a particular issue or question. Calls are distributed one at a time to the agents in the queue based on implemented settings.
Queues provide:
Ring groups: Simple group containing agents extensions, that can take only one call at a time, with no handling or routing options and welcome message.
Under this section you will see:
Breaks
Have any questions? You can always contact our Support Team at support@talkchief.io.
TalkChief Team